Frequently Asked Questions
By confirming booking with THE SYMPHONY DESIGNER CAKES LIMITED,herein after "SDC", you have read and agreed to the terms and conditions as below. In case of disputes, the decision of SDC shall be final and binding:
Pricing and designs on our Custom Couture Cake
Our couture cakes are designed and handcrafted according to the theme of your special events. Each couture cake is quoted base on its size and complexity of the design, regardless of weight.
Our minimum order for a wedding cake is 2-tier, while you can choose our existing designs from our cake galleries, you may also use them as inspirations in creating your unique couture cake. You are welcome to show us any designs or ideas you have in mind. Photographs, magazines clippings, stationery, etc can all help when it comes to designing the cake. With regards to wedding cakes, it's certainly a good idea to share with us you wedding decoration rendering, floral and color theme, so that we can incorporate these elements into your wedding cake. All couture cakes are handcrafted and may be subjected to minor deviations from the design sketch and/ or design or description.
Once the design is set, reasonable changes to your order may be made; additional charges may be incurred depending on the nature of the changes. However, no changes can be made 1 month prior to the event date.
Cake Flavours and Fillings
We have 14 mouth-watering flavour layered cake combinations that are sure to please everyone's palate. All of our cakes are butter-base cake which are more moist and velvety in texture when comparing to pound cakes and sponge cakes that are available at most local bakeries.
We offer an enjoyable and informative cake tasting and consultation session to orders over HK$4000. This one hour tasting session takes place in our studio and is priced at HK$300 (non-refundable), which can be deducted from the price of the cake upon placing an order. Choose two mouth-watering flavour from our menu (two servings each) to try while sitting down with one of our specialist designers to discuss the design of your unique cake.
Extra flavours for tasting is at $200 per each flavour.
Cake Size and Servings
Our standard cake tiers will be 4” tall. The standard industry size of each serving for wedding cakes is measured 1” x 1” x 4” tall. The following is an approximate guide:
6": 20 servings
8": 40 servings
10": 70 servings
The size of the cake will depend on the number of guests you need to cater for. If your cake is being served as dessert, the size is going to be twice as big.
Our couture cakes do not like being put in the refrigerator! Once you have received the cake, you can store it in a cool, dry place and out of direct sunlight, You can refrigerate or freeze cakes once they have been cut to preserve them. If you would like to keep any decorations such as sugar flowers or figurines, remove them from the cake and store in a container preferably with some anti-moisture crystals. Fondant cakes are best preserved in air- conditioned rooms. If your event venue is an outdoor one, we would suggest leaving the cake
out for at most 1 hour.
Cake stand will be provided in our dessert table set up service. However, cake stand alone can be rent at HK$150 to display your couture cake and a security deposit of HK$500 is tied to it. Security deposit will be fully refunded should the cake stand be returned to us in its original condition to our studio the next day of your event. A surcharge of HK$50 per day
will be applied for any late return.
Delivery and Collection
Delivery will be charged according to the location of the event. The exact charges will be provided along with the final quotation. We will arrange a time with your venue's event co-ordination to ensure it is well set-up. Earliest time for delivery is 11am, and the latest is 6pm.
According to instructions given by the Food and Environmental Hygiene Department, no products are allowed to be passed on outside our premises unless delivered by our designated delivery team.
Customers may choose self-collection or self-arrange delivery but you will have to take care of your order. Kindly note that SDC is not responsible for any damage on the cakes once they are out of our studio.
Besides specialising in custom couture cakes, we do provide other dessert services as well.
Different dessert table packages, including macaroons, cupcakes, cookies and marshmallow pops are offered. We are happy to draw up a special package to accommodate to any occasion.
Dessert table set up is a separate service and starts from HK$2000.
All candy corner or dessert table set up & dismantle prices includes a 3.5 hours rental cost for tabletop props only including cake stands, plates and containers between 11AM to 9:30PM. Extra charge applies to any set up before 11AM and dismantle time after 9:30PM as well as rental hours extension between 11AM to 9:30PM. Fresh floral arrangement decorations will be charged additionally upon request.
Extra charge as follow:
SET UP - Additional $300 per hour before 11AM
DISMANTLE - Additional $380 per hour after 9:30PM
Rental Hour Extension - $300 per hour
Set up or dismantle after 11PM - $800 per hour
We require a security deposit fee of HK$1000 for all our props provided. Any damages or loss of props will be charged accordingly. If the damage fee is more than the security deposit fee, we will issue an invoice for the clients to pay for the remaining amount.
Order Lead Time
To avoid disappointment, wedding cakes and celebration cakes are recommended to be ordered 3-9 months in advance, particularly for wedding events during September to February. The earlier the order is confirmed, the more time we have to discuss and design your couture cake. Kindly note that we only take orders up to 1 year in advance.
You are always welcome to send us an enquiry to check our availability with the following details included:
-number of guests to be catered
Confirmation and Payment
To secure your booking, we require a 50% non-refundable deposit. The remaining balance must be paid at least 2 weeks before the event. It is not necessary to confirm your design upon booking. Final decisions and details must be confirmed however at least 4 weeks before the event. Any alterations after this period may incur additional fees and is subject to our availability.
All deposits made are non refundable and non transferable payment.
Rescheduling or Bad Weather Arrangement
Rescheduling of Order
Kindly understand that all of our couture cakes and dessert are made to order, rescheduling should be made three weeks prior to the original scheduled pick up or delivery date and is subject to our availability of the new pick up or delivery date. Extra charges may be incurred.
Service will be suspended once typhoon signal no. 8 or black rainstorm is hoisted. Customer has to reschedule the pick up/ delivery date to another date which is within 2 days of the original pick up / delivery date.
Changes to Your Order
Once the order is confirmed, any changes should meet the agreed package price and should be made at least 1 month prior to the event.
By customer: No cancellation and refund would be accepted after the order is confirmed.
By SDC: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, SDC will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.