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Telephone: +852-98573074

Email: info@thesymphonydesignercakes.com

© 2018 By THE SYMPHONY DESIGNER CAKES LIMITED 

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The Symphony Designer Cakes 

Frequently Asked Questions

By confirming booking with THE SYMPHONY DESIGNER CAKES LIMITED, you have read and agreed to the terms and conditions as below. In case of disputes, the decision of THE SYMPHONY DESIGNER CAKES shall be final and binding: 

 

Couture Cakes 

Pricing and designs on our Custom Couture Cake

Our couture cakes are designed and handcrafted according to the theme of your special events. Each couture cake is quoted base on its size and complexity of the design, regardless of weight. 

Our minimum order for a wedding cake is 2-tier, while you can choose our existing designs from our cake galleries, you may also use them as inspirations in creating your unique couture cake. You are welcome to show us any designs or ideas you have in mind. Photographs, magazines clippings, stationery, etc can all help when it comes to designing the cake. With regards to wedding cakes, it's certainly a good idea to share with us you wedding decoration rendering, floral and color theme, so that we can incorporate these elements into your wedding cake. All couture cakes are handcrafted and may be subjected to minor deviations from the design sketch and/ or design or description. 

 

Once the design is set, reasonable changes to your order may be made; additional charges may be incurred depending on the nature of the changes. However, no changes can be made 1 month prior to the event date. 

 

 

Cake Flavours and Fillings 

We have 14 mouth-watering flavour layered cake combinations that are sure to please everyone's palate. All of our cakes are butter-base cake which are more moist and velvety in texture when comparing to pound cakes and sponge cakes that are available at most local bakeries. 

 

We use buttercream and fruit preserved as fillings for all of our couture cakes. All couture cakes are meant to be kept in room temperature, fresh fruits and fresh whipped cream are, therefore, not suitable as filings. 

Cake Tasting 

We offer an enjoyable and informative cake tasting and consultation session to orders over HK$4000. This one hour tasting session takes place in our studio and is priced at HK$300 (non-refundable), which can be deducted from the price of the cake upon placing an order. Choose two mouth-watering flavour from our menu (two servings each) to try while sitting down with one of our specialist designers to discuss the design of your unique cake. 

 

 

Cake Size and Servings 

Our standard cake tiers will be 4” tall. The standard industry size of each serving for wedding cakes is measured 1” x 1” x 4” tall. The following is an approximate guide: 

6": 20 servings

8": 40 servings 

10": 70 servings 

 

The size of the cake will depend on the number of guests you need to cater for. If your cake is being served as dessert, the size is going to be twice as big. 

 

 

Storage 

Our couture cakes do not like being put in the refrigerator! Once you have received the cake, you can store it in a cool, dry place and out of direct sunlight, You can refrigerate or freeze cakes once they have been cut to preserve them. If you would like to keep any decorations such as sugar flowers or figurines, remove them from the cake and store in a container preferably with some anti-moisture crystals. Fondant cakes are best preserved in air- conditioned rooms. If your event venue is an outdoor one, we would suggest leaving the cake 

out for at most 1 hour. 

 

 

Cake Stand 

Cake stand will be provided in our dessert table set up service. However, cake stand alone can be rent at HK$150 to display your couture cake and a security deposit of HK$500 is tied to it. Security deposit will be fully refunded should the cake stand be returned to us in its original condition to our studio the next day of your event. A surcharge of HK$50 per day 

will be applied for any late return. 

 

Delivery and Collection 

Delivery will be charged from according to the location of the event. The exact charges will be provided along with the final quotation. We will arrange a time with your venue's event co-ordination to ensure it is well set-up. Earliest time for delivery is 10:30am, and the latest is 6pm. 

 

We welcome self-collection but you will have to take care of your order. Cakes will be packaged well and we will advise you how to transport them safely. Kindly note that our responsibility ends once the cake is out of our studio. 

 

 

Dessert Table 

Besides specializing in custom couture cakes, we do provide other dessert services as well. 

Different dessert table packages, including macaroons, cupcakes, cookies and marshmallow pops are offered. We are happy to draw up a special package to accommodate to any occasion. 

Dessert table set up is a separate service and starts from HK$2000. 

 

We require a security deposit fee of HK$1000 for all our props provided. Any damages or loss of props will be charged accordingly. If the damage fee is more than the security deposit fee, we will issue an invoice for the clients to pay for the remaining amount. 

Order Lead Time 

To avoid disappointment, wedding cakes and celebration cakes are recommended to be ordered 3-9months in advance, particularly for wedding events during September to February. The earlier the order is confirmed, the more time we have to discuss and design your couture cake. Kindly note that we only take orders up to 1 year in advance. 

You are always welcome to send us an enquiry to check our availability with the following details included: 

 

-event date 

-venue location 

-number of guests to be catered 

-preferred designs 

 

 

Confirmation and Payment 

To secure your booking, we require a 50% non-refundable deposit. The remaining balance must be paid at least 1 week before the event. It is not necessary to confirm your design upon booking. Final decisions and details must be confirmed however at least 4 weeks before the event. Any alterations after this period may incur additional fees and is subject to our availability. 

 

 

Rescheduling or Bad Weather Arrangement 

Rescheduling of Order 

Kindly understand that all of our couture cakes and dessert are made to order, rescheduling should be made three weeks prior to the original scheduled pick up or delivery date and is subject to our availability of the new pick up or delivery date. Extra charges may be incurred. 

 

Bad Weather 

Service will be suspended once typhoon signal no. 8 or black rainstorm is hoisted. Customer has to reschedule the pick up/ delivery date to another date which is within 2 days of the original pick up / delivery date. 

 

Changes to Your Order 

Once the order is confirmed, any changes should meet the agreed package price and should be made at least 1 month prior to the event. 

Cancellation 

No cancellation and refund would be accepted after the order is confirmed.